Conflict Resolution

Individuals learn to identify conflict styles in themselves and others. The course introduces the concept of necessary and unnecessary conflict and demonstrates how constructive techniques can be useful in resolving issues and developing relationships.

Key Learning Points:

• Defining Tension and Conflict
• Five Major Causes of Tension and Conflict
• Methods for Dealing with Conflict
• Conflict Resolution Exercise
• Resolving Conflict
• Your Plan - Putting It To Work

Contact Information:
Christine Kutsko, Director of Customized Training
440/947-1286 / ckutsko@ercnet.org