Dealing With Difficult People

Individuals will learn how to improve their opportunities for successful relationships by getting along with others. This workshop concentrates on how to become more effective in dealing with difficult people, both internal and external to the organization.

The course introduces the concept of how to communicate with credibility and confidence, handle difficult people and how to take positive steps to turning problem relationships around. Individuals who attend this workshop will leave armed with powerful tools, critical for success in today’s workplace.

Key Learning Points:

• Communicating Effectively
• Its Not What You Say, But How You Say It
• Why People Become Difficult - And What To Do About It
• Methods For Dealing With Conflict
• Resolving Difficulties

For more information, please contact Christine Kutsko at 440/947-1286 or email ckutsko@ercnet.org.