Email Principles & Pointers

This training is geared toward applying important writing and communications principles to the use of email. The workshop helps participants improve the effectiveness of their customer service and internal communications through class discussion and written exercises.

Key Learning Points:

• Understand common misconceptions about business writing objectives
• Write emails that have focus and brevity
• Use proper tone in email communications
• Apply specific tips on how to organize any written message
• Use numerous tools involved in correctness, editing and proofreading

For more information, please contact Christine Kutsko at 440/947-1286 or email ckutsko@ercnet.org.