Today’s work environment demands highly skilled frontline supervisors different from the command-and-control leaders of the past. People are not interested in working for someone who just gives orders daily and conducts evaluations annually. Today’s employees are looking for leaders who develop, support and coach them and keep them engaged.

In this popular series, participants learn the managerial and interpersonal skills necessary to handle all leadership interactions—including those that are emotionally charged—along with the ability to apply both of these skill sets in any leadership setting or interaction. Supervisory Series I focuses on execution and results. Over the program’s series, participants implement the skills, tools and templates that are required for suc­cess: their own and their team’s.

Module 1: The Role of the Supervisor - September 8, 1-4 pm
Boss vs. Leader – The Need for Change
Your Place in the Organization
Your Roles and Responsibilities
Building Personal Measures for Successful Leadership

Module 2: Communication Skills - September 15, 1-4 pm
The Importance of Communication
Your Communication Needs
Understanding Your Style
Understanding Others and Meeting Their Needs

Module 3: Managing Conflict - September 22, 1-4 pm
Define Conflict
The Financial Impact
Your Strategy for Managing Conflict
Your Strategy Options

Module 4: Leading and Working with Teams - September 29, 1-4 pm
Why Teams?
Team Roles
Leader vs. Facilitator
Consensus Decision Making

Module 5: Employment Law - October 6, 9-3
Overview of Legal Landscape for Employers
Workplace Discrimination and Harassment
Managing Employee Leaves of Absence
Employee Performance Issues