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Gary Convertino is a seasoned Human Resources Professional, Consultant, and Professor with more than 15 years of experience in human resources management and change management implementation processes. Gary has extensive experience in Strategic Recruitment and Hiring, Employee Relations and Conflict Resolution, HPI Process Improvement, Policies and Procedures, Compliance, Strategic Management and Change Implementation, Training and Organizational Development, and Diversity Initiatives. Read Full Bio...
Understand how to work with, develop, and deal with various personality types, at home and at work.
Follow best practices in the Interviewing and Hiring Process and strengthen the Hiring Supervisor’s goal of choosing the best-qualified individuals for any open position offered. Establish the correct “Welcoming” tone during the interview and hiring process. Understand the requirements legally obligated to comply with during the interviewing and hiring process, and ensure the employer’s stature in the community as an “Employer of Choice”.
The cornerstone to hiring the best candidate for any job, and ensuring an employee's excellent job performance starts with a well-defined job description. It is of the utmost importance that every job has a well-defined and easily understood job description.
Enhance Manager’s ability to meet deadlines, develop organizational, professional, and staff goals using the Continuous Improvement Model, which include developing S.M.A.R.T. Goals.
Learn specific tactics and processes to implement optimum guest service in the organization, whether in retail, on the telephone, or in the office.
