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Nada Djordjevich is an Adjunct Facilitator with ERC, where she provides performance improvement, instructional design and facilitation solutions to leading organizations.
Read Nada's Full Bio...
Put your best foot forward! Explore the essentials of effective communication: peoples’ wants and needs, listening, building rapport, body language, first impressions, communication styles, questioning skills, and how to foster conversations.
Unleash your potential! Gain insight into what personal empowerment is, how to overcome barriers to taking initiative, and the critical actions steps to propel your personal empowerment to levels never experienced before.
Become a service expert! Learn to leverage the rules of service, the nuts and bolts of communication, and the heart of it all to provide unparalleled customer service.
