Chris Powers is a Training Consultant with the Capstone Group at ERC, where he specializes in a full range of customized course offerings, customized training and development, and facilitation services. Chris’ training specialties include Performance Management, Management Development, Supervision, Coaching and Communication Skills. Chris possesses a strong background in engineering, business theory, business development, and resource management.
Before starting his business career, Chris served for 23 years in the United States Navy. In the Navy Chris served as a Training Facilitator for the Naval Nuclear Power School. In this position he was selected as “Instructor of the Year” for outstanding facilitation and innovative teaching methods. He was also selected as “Master Training Specialist” by the Chief of Naval Education and Training, and awarded the Navy Commendation Medal for a 100% success rate in the teaching curriculum.
Chris’s professional experience includes positions as Quality Black Belt for General Electric Consumer Finance, and most recently as National Sales Manager for Sunrise Equipment Company, an industry leader in the utility and forestry equipment field. At Sunrise Equipment Chris was responsible for market analysis and development, customer relationship building, and sales process improvements.
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Client Testimonials
"Chris was the best trainer we have had."
"Chris was both knowledgeable and interesting. Great sense of humor."
"Chris was informative, helpful and fun. I learned a lot – I can use what I learned at home, also. Thanks!" |
Chris received a Bachelor of Science in Applied Science and Technology (concentration in Nuclear Engineering Technology) from Thomas A. Edison State College. He also holds a Masters of Arts in Business Administration from Webster University.
Speaking Topics
They're Only the Customer!
The Ins and Outs of Creating Customer Loyalty
Discover the evolution of the Customer Service Industry as it relates to today’s world. Learning to build strong internal communication links on the inside, in order to improve our external customer relationships. Identify the “moments of truth” that occur in every organization on any day of the week. Find ways to turn dissatisfied customers into loyal, lifelong cheerleaders and valued partners.
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Skills Coaching
Through one on one coaching or small groups, Skills Coaching provides ongoing support for managers and supervisors who are working to change behavior in the workplace, but just need a little additional support.
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The Time of Your Life
Connecting our core values to the way we spend our time!
Identifying the misplaced priorities that cost us time, challenge our relationships, threaten our stability and create missed deadlines. Become familiar with the time wasters and the time savers. We all have the same amount of time but why do some people do more than others? Creating action plans to help manage the only time we’ve got.
The Challenge of These Changing Times: "A Submariner's Tale"
We can’t move by just standing still. No one likes change, unless it is self-induced! Learn how the “Silent Service” changed following the Cold War. Learn to apply the old standard lessons to the pressures facing today’s organizations. This presentation will demonstrate the importance of teaching old dogs, new tricks!
“Conflict – The Inevitable Enemy”
Strategies for Resolving Workplace Conflict
Few things cause as much stress as resolving conflict between individuals we work with and share space with. Even with the best intentions, you may have different opinions and varying viewpoints from others. This session provides you the tools for conflict resolution where everyone can be a winner!
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