ERC Training | Business Writing

Business Writing

More Information

For more information on bringing this course to your organization, contact Chris Kutsko at:
440/947-1286 or ckutsko@ercnet.org.

Well-written communications save time, add credibility and reflect positively on a company's image.

The purpose of this training is to help participants improve their ability to demonstrate sound business writing skills and to improve the effectiveness of their customer service communications – especially their emails.  This workshop is designed to incorporate class discussion, and written exercises that will help improve participants’ writing skills.

Key Learning Points

  • Identify the chief principles of effective writing
  • Understand many common misconceptions about workplace writing
  • Understand the power of a natural style and simple language
  • Identify the keys to appropriate use of email
  • Apply specific tips on how to organize any written message
  • Use numerous tools involved in correctness, editing, and proofreading
  • Value brevity and demonstrate ways to achieve it