Customized Training at ERC

Customized Training Programs Brought to You

The Capstone Group at ERC is committed to providing high quality, solutions for your training needs. All of Capstone's sessions stimulate people by engaging them in lively, interactive activities that enlarge their capacity for thinking and responding. Our team of instructional designers will work with you to identify your specific training needs. We use an Instructional Systems Design (ISD) process that analyzes who needs to be trained, what they need to know, when and how they will use the new learning, and why they need it now.

Customized Training Course Offerings:

Behavioral Interviewing Business Writing Communication Skills Conflict Resolution Coaching for Improved Performance Customer Service Dealing with Difficult People Developmental Coaching Employee Free Choice Act Training Effective Meetings Finance for Non-Finance Professionals Goal Setting How to Become an All-Star E-Mailer Leadership Development

Positive Attitudes Presentation Skills Problem Solving Project Management Professional Ettiquette Selling Skills Sexual Harassment Situational Leadership II ® Stress Management Frontline Leadership Series I Frontline Leadership Series II Team Building Understanding Social Styles Valuing Others

Technical Training Course Offerings:*

Lean / Six Sigma Black Belt CNC Introductory Course PLC's (Programmable Logic Controllers) Computer Skills Training Industrial Maintenance

OSHA Hazwoper Geometric Dimensioning and Tolerancing (GD&T) ISO 9001 Internal Auditor ISO 14001  and EMAS Foundation

*Courses offered through ERC Partner, Lakeland's Center for Business & Industry

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What makes the Capstone Group at ERC unique?

1. We are practical and not academic.
2. Our instructors have significant industry experience.
3. Locally based with national capabilities.
4. We use sound instructional design strategies to ensure that the focus of the training is on the learner, not the trainer.
5. Our sessions stimulate people by engaging them in lively, interactive activities that enlarge their capacity for thinking and responding. Each session challenges participants to take a fresh look at old patterns of thinking and working.

Customized Training Solutions

We work with you to identify your specific training needs. We use an Instructional Systems Design (ISD) process that analyzes who needs to be trained, what they need to know, when and how they will use the new learning, and why they need it now. Our design process includes the following steps:

• ASSESS - Analyze the needs of the training audience.
• DESIGN – Ensure the training matches the identified need.
• DEVELOP – Create learning events and materials that engage the learner and help them become active in their own learning process.
• DELIVER – Provide engaging training where the learner practices the new skills in a controlled environment.
• RESULTS! - Evaluate the training, to ensure it measures what it was designed to do.

Training Methodology

We believe in an active, rather than a passive approach to learning. Adult learning must create the opportunity for self discovery. This helps our attendees use their own experience to apply the new ideas and concepts to “real work” situations.

Active learning results in longer-term recall, greater synthesis and improved problem-solving skills.

Contact Information:
Christine Kutsko, Director of Customized Training
440/947-1286 / ckutsko@ercnet.org