ERC Training | Conflict Resolution

Conflict Resolution

More Information

For more information on bringing this course to your organization, contact Chris Kutsko at:
440/947-1286 or ckutsko@ercnet.org.

When managed well, conflict can actually involve a productive process that results in growth and innovation.

Participants will learn to identify conflict styles in themselves and others. The course introduces the concept of necessary and unnecessary conflict and demonstrates how constructive techniques can be useful in resolving issues and developing successful relationships.

Key Learning Points

  • Define tension and conflict
  • Identify causes of tension and conflict
  • Methods for dealing with conflict
  • Ways to resolve conflict