ERC Training | Dealing with Difficult People

Dealing with Difficult People

More Information

For more information on bringing this course to your organization, contact Chris Kutsko at:
440/947-1286 or ckutsko@ercnet.org.

Having the tools necessary to deal with difficult people is an important leadership quality and is integral to the success of any managing relationship.

Individuals will learn how to improve their opportunities for success by getting along with others and dealing with difficult situations. The course introduces the concept of how to communicate with credibility and confidence, handle difficult people and how to take positive steps to turning problem relationships around.

Key Learning Points

  • Understand how to communicate effectively
  • Identify useful listening strategies
  • Learn conflict styles
  • Understand why situations become difficult
  • Methods for dealing with conflict
  • Practice difficult conversations