ERC Training | Emotional Intelligence

Emotional Intelligence

More Information

For more information on bringing this course to your organization, contact Chris Kutsko at:
440/947-1286 or ckutsko@ercnet.org.

Emotional intelligence training increases a leader's capacity for effectively recognizing and managing their own emotions and the emotions of their employees.

This course is ideal for leaders and senior associates, frontline staff, or a blend of both. The course content looks at the far-reaching implications of what can happen when an established culture of emotional intelligence (EI) is present, and how it can cultivate personal excellence as well as enhanced profitability.  Knowledge of emotional intelligence and living the concepts are essential for improved customer service – both internal and external.  Studies also show that managers with low emotional intelligence are more than twice as likely to derail in their careers compared to leaders who possess these skills.

For from entry level employees to top executive positions, the research shows emotional intelligence is more predictive of achievement and promotability than advanced degrees or technical expertise. Members of work teams, project leaders and supervisors will improve their ability to influence others, coach effectively and lead productive meetings when they have knowledge of emotional intelligence.

Participants will walk away with the practical knowledge and specific criteria for improving an employee's EI as well as having the concrete strategies for cultivating EI in themselves and others.

Key Learning Points

  • Why bother with emotional intelligence?
  • What’s the Relationship of “EQ” and IQ
  • Multiple intelligences
  • A logarithm for organizational climate related to increased profitability
  • Is it possible to “keep feelings out of the workplace”? – What the research says
  • Emotionally intelligent behavior – a fresh standard for professionalism
  • More than warm and fuzzy – the practical science of EI
  • Emotional intelligence as the “make it or break it” factor – lawsuits, promotions, employee orientation and retention
  • How the brain works to process emotions and partner with reason
  • Why your associates sometimes “lose it” – emotional hijacks
  • How do you assess your own EI?
  • Practical methods for enhancing EI in self and associates
  • Why companies should hire the most emotionally intelligent job candidate
  • How to screen for emotional intelligence in an interview
  • What’s the outlook on coaching or mentoring for increased EI?
  • Emotions are contagious!
  • Resources to continue learning beyond the session